Refund policy

30-Day Money-Back Policy

Our 30-day money-back promise is real. Take your time and feel confident in your choice. If it isn’t right for you, request a return within 30 days of delivery for a full refund, no questions asked. We provide a prepaid return label and cover the return shipping.

This policy covers moissanite jewelry, lab-grown diamond jewelry and loose lab-grown diamonds, subject to the first-order eligibility section below.

Return Condition

You’re welcome to try on and reasonably wear your jewelry during the 30-day period. To qualify for a return, it must remain in very good condition, without damage caused by misuse, and be returned in its original packaging.

Original tags and a purchase receipt are not required. We can locate your order using your order number or the email address used at checkout.

Items that arrive damaged or defective are covered separately below.

How to Return Your Item

Email info@ludovic.shop within 30 days of receiving your item. We’ll provide a prepaid return label and clear instructions for sending it back.

Please request your return before shipping so we can arrange the label and ensure your package reaches the correct return address.

Cancellations

Request a cancellation within 24 hours of placing your order for a full refund.

After 24 hours, production may have started and cancellation fees may apply for work already completed. We’ll explain any applicable fees before you confirm the cancellation.

Damaged, Defective or Incorrect Items

If your item arrives damaged or defective, or you receive the wrong item, email info@ludovic.shop as soon as you notice the issue. We’ll arrange an appropriate replacement, repair or return for a full refund, at no additional cost to you.

This support applies to every order, including second and subsequent orders.

Exchanges

To request an exchange or adjustment, email info@ludovic.shop. We’ll guide you through the next steps.

Each order is eligible for one exchange. Additional exchanges or modifications may involve fees, which we’ll explain before proceeding.

Full Refunds

Once we receive and inspect your return to confirm it meets this policy’s eligibility and condition requirements, we’ll issue a full refund to your original payment method and notify you by email.

We do not deduct manufacturing or restocking fees from qualifying returns. Your bank or payment provider may need additional time to post the full refund to your account.

Lab-Grown Diamond Returns

Lab-grown diamonds, including loose stones and diamond jewelry, are covered by the same 30-day money-back policy and eligibility requirements. You do not need to prove an authenticity or certification issue to request a return.

Please include any certificates supplied with your diamond in the return package.

First-Order Eligibility

Our 30-day money-back policy applies to your first order with Ludovic only. Second and subsequent orders are not eligible for change-of-mind returns or a full refund under this policy.

This does not affect your rights if an item arrives damaged, defective or incorrect.