- What is the ring band or any other Ludovic jewelry made of ?
You can choose between 14k White Gold or high quality Platinum-Plated Silver.
- How do I make a purchase?
Ordering online from LUDOVIC™ is easy! When viewing an item, simply add to cart, then proceed to checkout. There you will then be directed to complete the Shipping address, shipping method, and payment method. A confirmation email and SMS will be sent to your registered email and phone number containing the contents of your order!
- Is my payment information secure?
The details provided to Ludovic.shop will not be shared with any third parties under any circumstances. All data is subject to rigid data protection regulations. All details entrusted to LUDOVIC are solely used to ensure that the company continues to up hold personalized service to make your shopping experience the most convenient possible.
All sensitive data transferred to and from Ludovic.shop is encrypted using the most modern technology (SSL 128-bit). For security reasons, Checkout system does not save credit card information. The data is immediately passed to the company’s payment systems, PayPal , for payment processing.
- What if there’s a problem with my order?
If there are any issues with your order at all, please reach out to our team at info@Ludovic.shop where we will be available Monday to Friday to help you resolve your issues as soon as possible.
- Can I make changes to my order?
Our orders are processed within 24 - 48 hours during business days. If you reach out to us before the item has been processed, we can help you make changes. But if your order has been processed and shipped out, we won’t be able to make any changes.
- What delivery options are there?
We offer the following delivery options:
Free Shipping ( 10 - 15 ) Days
Standard Shipping + Priority Processing
FedEx Shipping ( 3 - 7 ) Days +Priority Processing + Shipping insurance
Processing and dispatch takes approximately 3-5 business days.
*Please allow up to 7 days extra if the material chosen is gold, these additional processing days consumed in extra detailing and more quality-check tests.
- Do you ship worldwide?
Yes, we ship our products globally.
- How long will it take to deliver my products?
When you place an order for a Ludovic product, work begins immediately on your Moissanite stone as each is handmade by our experts. Completion and dispatch takes approximately 3-5 business days.
We use fast delivery even for free shipping option that gets to you in 5-10 business days.
All orders are double checked before shipment to ensure that they are free from any manufacturing defects.
*Please allow up to 7 days extra if the material chosen is white gold, these additional processing days consumed in extra detailing and more quality-check tests.
- How can I track my shipping?
You will receive tracking number after your order is dispatched at your email and phone number so you can track your order anytime.
- I have not received a confirmation email?
Order confirmation emails may take up to 30 minutes to send. Please make sure to check your junk folder, and add our email info@Ludovic.shop to your email list to receive further order updates. If you still haven’t received your confirmation email after 30 minutes, please email us info@Ludovic.shop we will get it sorted.
- How long is your warranty?
With every gemstone and jewelry item we offer a certificate of authenticity and limited Lifetime warranty ( 3 Years ), so you can enjoy your Moissanite with confidence.