- What is your refund policy?
Our policy lasts 30 days. If 30 days have gone by since your receive your item, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- I received the wrong item
Please email us at info@Ludovic.shop and we will send out your replacement immediately.
- My order arrived damaged
Did your item arrive damaged, different or not working? Please email us at info@Ludovic.shop and we will send out your replacement immediately.
If you would like to proceed with a full refund, please refer to the procedures below:
1. Within 30 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
2. We will review the claim and contact you if we need more information.
3.If approved, we will refund or resend the item, you may also be asked to return the product.
4. Customers won't be charged for returning costs
5. No-restocking to be charged to the consumers for the return of the product.
- Where should I mail my authorized return?
Please contact our customer service at info@Ludovic.shop to get the returned address.
- Will you handle the return shipping fee?
We will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
